Customer Purchase Returns and Refund

The following Policy Document explains how a branch will deal with a customer returning a good purchased from the outlet and how to go about refunding or exchanging the goods.

Returns of goods will only be accepted for the following reasons:

1 Damaged or faulty goods;

2 Goods received not per order specifications;

3 Changes to or cancellation of order;

4 Price differences;

5 Other (detailed description required)

  • Goods may be returned for exchange or refund within 7 days of invoice.
  • Goods that have been cut, made to measure, mixed or a buy-out to the customers’ requirements will not be exchanged or refunded.
  • The value of the return/refund will be the full price paid excluding any delivery charges
  • A 20% handling charge will apply to all returns.
  • All returns will be subject to inspection; Exchange or refund will be at the discretion of management.